Payment options
PayPal and major credit cards are available. Apple Pay and Google Pay appear where supported. Checkout shows the payment methods available for your order.
30-day return window
Eligible unused items may be returned within 30 days of delivery with prior approval. Keep the original packaging, tags and accessories. Review the full terms before ordering. View returns & refunds policy
Starting a return
Email support@loafypaws.com with your order number before sending anything back. Approved returns receive instructions and a designated return address, which may be outside your country.
For size or preference changes, you pay return shipping. We do not provide prepaid return labels. Items must be unused, unwashed, complete and free from pet hair, odors, saliva, stains and other signs of use.
Refund timing
Approved refunds are normally issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may need additional time. Mandatory consumer rights still apply. View returns & refunds policy