Privacy Policy

This Privacy Policy explains how LoafyPaws collects, uses, discloses, and protects personal information when you visit www.loafypaws.com, place an order, create an account, track a shipment, use website chat, contact customer support, or otherwise interact with our services.

In this Privacy Policy, “LoafyPaws,” “we,” “us,” and “our” refer to LoafyPaws. “You” and “your” refer to customers, website visitors, and other individuals who interact with us.

Personal Information We Collect

The personal information we collect depends on how you interact with LoafyPaws.

When you place an order, create an account, request a return, track a shipment, or contact us, we may collect your name, billing address, shipping address, email address, phone number, order number, account information, products purchased, shopping preferences, customer support messages, return information, and other information you choose to provide.

When you use our website, we may automatically collect information about your device and activity. This may include your IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, products viewed, cart activity, website interactions, and cookie or similar technology identifiers.

If you contact us through Shopify Inbox, email, or social media, we may collect the contents of your message, your contact details, order information, attachments, photographs, videos, and any other information you choose to provide.

Please do not send payment card numbers, passwords, or other sensitive financial information through website chat, email, or social media.

Payment Information

Payments may be processed through payment service providers available at checkout, including PayPal, UseePay, and other payment methods that may be offered from time to time.

Payment providers may collect payment card details, billing information, transaction information, device information, and fraud-prevention data directly from you. LoafyPaws generally does not receive or store your complete payment card number.

Payment providers process your information according to their own terms and privacy policies.

How We Collect Information

We collect personal information directly from you when you place an order, create an account, communicate with us, subscribe to marketing, submit a return request, or otherwise provide information through our website.

We collect certain information automatically through Shopify, cookies, pixels, analytics tools, server logs, and similar technologies.

We may also receive information from Shopify, payment providers, shipping carriers, fulfillment partners, fraud-prevention providers, order-tracking services, customer support tools, advertising partners, and social media platforms.

How We Use Personal Information

We use personal information to operate our store, process payments, accept and fulfill orders, arrange shipping, provide shipment tracking, process returns and refunds, communicate about purchases, and provide customer support.

We may also use personal information to create and manage customer accounts, verify customer identity, prevent fraud, protect our website, investigate suspicious activity, enforce our policies, maintain business records, and comply with legal obligations.

Where permitted, we may use information to understand how customers interact with our website, improve our products and services, personalize the shopping experience, measure website performance, and provide marketing or advertising.

We may send promotional communications when you have subscribed or when otherwise permitted by applicable law. You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Unsubscribing from marketing will not prevent us from sending transactional communications concerning your orders, account, returns, refunds, security, or customer support requests.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide website hosting, checkout, account, security, analytics, communication, and ecommerce services.

Depending on our Shopify settings and the features enabled, Shopify may also process information to personalize services, improve performance, prevent fraud, understand how customers interact with our store, and provide enhanced services.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Depending on your location, you may also manage certain Shopify privacy choices through Shopify Privacy Controls.

Website Chat

LoafyPaws may use Shopify Inbox to provide website chat and customer support.

When you use website chat, Shopify and LoafyPaws may process your name, contact details, account information, device information, browsing activity, order details, and the contents of your conversation.

Our live chat is not monitored 24 hours a day. Messages may be stored so that we can review your request and respond when our support team becomes available.

Order Tracking

LoafyPaws may use CWILL Parcel Panel and related logistics services to provide the Track Your Order page.

When you track an order, the service may process your order number, tracking number, email address, phone number, shipping destination, carrier information, shipment status, and delivery events.

This information is used to locate your order, display delivery updates, send shipment notifications, and help resolve delivery problems.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain shopping carts, support checkout, prevent fraud, analyze website activity, and provide marketing where permitted.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may depend on your consent or privacy choices where required by law.

You can control cookies through your browser settings and, where available, through the cookie banner or privacy choices displayed on our website. Blocking certain cookies may prevent parts of the website from functioning correctly.

Information about cookies used by Shopify is available in the Shopify Cookie Policy.

How We Disclose Personal Information

We may disclose personal information to Shopify and service providers that help us operate the store.

These service providers may include payment processors, fraud-prevention providers, hosting providers, customer support tools, order-tracking providers, fulfillment partners, shipping carriers, customs agents, analytics providers, marketing providers, cloud storage providers, and information technology providers.

We may disclose shipping and contact information to logistics providers and local delivery carriers to fulfill and deliver your order.

We may disclose information when you direct us to do so, when you consent, or when it is necessary to provide a service you requested.

We may also disclose information to comply with applicable law, respond to lawful requests, prevent fraud or harm, enforce our terms and policies, protect legal rights, or address security incidents.

If LoafyPaws is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

Sale and Sharing of Personal Information

LoafyPaws does not sell personal information for money.

However, certain uses of cookies, analytics tools, advertising services, or Shopify enhanced services may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws, even when no money is exchanged.

Where required, you may opt out through the cookie banner or data-sharing opt-out page available on our website. Where legally required and technically supported, we will also process recognized browser-based opt-out signals, such as Global Privacy Control.

Social Media and External Links

Our website may contain links to Linktree, Instagram, TikTok, and other third-party platforms.

When you follow an external link, communicate through social media, or interact with social media features, the relevant platform may collect and process information according to its own privacy policy.

Information posted publicly on social media, product reviews, or other public areas may be visible to other people. Avoid publishing personal, financial, or sensitive information in public content.

International Processing

LoafyPaws and its service providers operate internationally. Your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Privacy and data-protection laws in those countries may differ from the laws in your location. Where required, appropriate legal safeguards will be used for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period depends on factors such as whether we need the information to fulfill an order, maintain an account, provide customer support, comply with tax or accounting obligations, prevent fraud, resolve disputes, enforce agreements, or satisfy other legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or personal information has been compromised.

Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, obtain information about how it is used, correct inaccurate information, request deletion, receive a portable copy, restrict or object to certain processing, withdraw consent, or opt out of certain advertising or data sharing.

These rights are not absolute and may be subject to legal exceptions. We may retain information where required for order records, fraud prevention, legal compliance, dispute resolution, or other permitted purposes.

To submit a privacy request, email support@loafypaws.com and describe the request. We may ask you to verify your identity using information associated with your account or order, such as your email address, phone number, or order number.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

LoafyPaws will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe a child has provided personal information to us, contact support@loafypaws.com to request review and deletion.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising purposes.

Third-Party Services

Third-party services used by LoafyPaws operate under their own terms and privacy policies. We recommend reviewing those policies before providing information directly to a third party.

LoafyPaws is not responsible for the independent privacy, security, or data-processing practices of websites and services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, applications, payment methods, business practices, technology, or legal obligations.

The revised version will be published on this page, and the update date shown below will be changed. Where required by law, we will provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, contact LoafyPaws at support@loafypaws.com.

You may also leave a message through the chat icon displayed on www.loafypaws.com. Our live chat is not monitored 24 hours a day.

Website: www.loafypaws.com

Last updated: August, 2026