Shipping policy

This Shipping Policy applies to orders placed through loafypaws.com.

Order Processing

Orders are normally processed within 1 business day after payment has been successfully completed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be longer during sales, product launches, peak seasons, or other periods of unusually high order volume.

If an item becomes unavailable after an order is placed, LoafyPaws will contact you using the email address or phone number associated with the order.

Shipping Rates and Estimated Delivery Times

All rates below are in USD. Standard shipping uses flat rates with no weight tiers. These rates reflect our current Standard shipping options. The delivery estimates below are our published estimates and are not carrier-guaranteed delivery dates.

Free Standard shipping is available for qualifying orders of $59 USD or more to the contiguous United States (48 states and Washington, D.C.), Canada, and the United Kingdom. Alaska, Hawaii and the other U.S. remote and island destinations listed above are excluded. Eligibility is calculated by checkout using the order value, destination, and current promotions. Other destinations have no free shipping option in the current shipping rules.

How to Check Delivery Times

Before ordering, check the destination table above. On product pages that show a destination selector in the Shipping tab, you can also look up the published estimate for your destination. Estimated transit time begins after dispatch and does not include order processing time. Orders are normally processed within 1 business day, as described above. Pre-order items may have a later dispatch date shown on their product page.

Delivery times are estimates and are not guaranteed. Customs inspections, carrier disruptions, severe weather, public holidays, peak shopping periods, local delivery conditions, inaccurate address information, and other circumstances outside our reasonable control may cause delays.

During a pandemic or other public-health emergency, mandatory logistics controls, carrier restrictions, border measures, or related disruptions may delay order processing, dispatch, transit, or delivery.

If we become aware that an order cannot be shipped within the promised timeframe, we will contact you using the email address or phone number associated with the order and provide available options in accordance with applicable law.

International Shipping

LoafyPaws ships to the countries and territories listed above. Available destinations and methods are confirmed at checkout. Certain products or destinations may be unavailable because of carrier limitations, customs requirements, import restrictions, or applicable law.

Orders may be shipped internationally from a LoafyPaws fulfillment facility or logistics partner. Final delivery may be completed by a local postal service or delivery provider.

Supplier Fulfillment and Packaging

For some products, we work with trusted, high-quality suppliers and their shipping partners. These items may ship directly from a supplier in the supplier's original or protective packaging, which may include supplier branding rather than LoafyPaws-branded packaging.

Items in the same order may arrive in separate packages. LoafyPaws remains your point of contact for order support, and this Shipping Policy and our Returns and Refunds Policy continue to apply.

Tracking Your Order

All currently configured Standard shipping methods include order tracking. After your order has shipped, tracking information will normally be sent to the email address or phone number associated with the order.

Track Your Order to check shipment progress. Enter your order number together with the email address or phone number used to place the order, or use your tracking number where supported.

If the carrier supplies an estimated delivery date, consult the tracking updates for the latest estimate. Some shipments may not have a carrier-provided delivery date. Tracking information may take several business days to update after dispatch and may not update at every stage between carriers or countries.

If your tracking information has not updated for an extended period, contact us through the website chat or email support@loafypaws.com with your order number and the email address or phone number associated with the order.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, or other charges imposed by the destination country or region.

Any taxes or duties collected by LoafyPaws will be shown at checkout. When such charges are not collected at checkout, the recipient is responsible for paying any amounts required by the local customs authority or delivery provider, unless applicable law requires otherwise.

LoafyPaws does not control customs decisions and cannot guarantee whether a shipment will be inspected or charged additional fees.

Customs processing may delay delivery.

Shipping Address

Military addresses: We do not ship to military addresses in any country, including APO, FPO, DPO and BFPO addresses.

Customers are responsible for providing a complete and accurate shipping address, recipient name, email address, and phone number at checkout.

Contact support@loafypaws.com as soon as possible if you need to correct your shipping information. We will try to accommodate the request, but an address change cannot be guaranteed after the order has entered processing or has been shipped.

LoafyPaws is not responsible for delays or unsuccessful delivery caused by incomplete, incorrect, or outdated information provided by the customer.

If an order is returned because of an incorrect address, refused delivery, failure to collect the package, or failure to pay required import charges, we will contact you after the package is returned to an approved facility.

Additional shipping charges may apply if you request reshipment. If a refund is approved, original shipping charges and reasonable return costs may be deducted to the extent permitted by applicable law.

Separate Shipments

Items from the same order may occasionally be shipped separately because of product availability, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because LoafyPaws divides an order into separate packages.

Delayed or Lost Packages

If your package has not arrived within the estimated delivery period, review the tracking information and contact support@loafypaws.com with your order number and the email address or phone number associated with the order.

We may ask you to confirm your shipping address and cooperate with a carrier investigation. If the package is confirmed lost in transit, LoafyPaws will provide an appropriate resolution, which may include a replacement or refund.

Please report suspected loss as soon as reasonably possible. Carrier investigations and international delivery inquiries may be subject to time limits.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, check the delivery location, mailbox, building reception, household members, and nearby neighbors. You should also contact the local delivery provider.

If the package is still missing, contact support@loafypaws.com as soon as possible with your order number and the email address or phone number associated with the order.

LoafyPaws will review the available tracking and delivery information and assist with an investigation where appropriate. The available resolution will depend on the investigation result and applicable consumer law.

Damaged Packages or Incorrect Items

Inspect your order promptly after delivery.

If your order arrives damaged or contains an incorrect item, contact support@loafypaws.com as soon as possible. Include your order number, the email address or phone number associated with the order, and clear photographs or video of the product, external packaging, shipping label, and reported issue.

Keep the product and all packaging until our review is complete.

Confirmed damage, defects, or fulfillment errors will be handled in accordance with our Returns and Refunds Policy and applicable consumer law.

Contact Us

For shipping or order-related questions, you can contact LoafyPaws through the chat icon displayed on www.loafypaws.com. Please note that our live chat is not monitored 24 hours a day. If our support team is unavailable, you may leave a message, and we will respond as soon as reasonably possible.

If our support team is not immediately available, you may leave a message through the website chat or email support@loafypaws.com. Please include your order number and the email address or phone number associated with the order so we can locate your purchase.

Last updated: August 2026