Shipping Policy

This Shipping Policy applies to orders placed through www.loafypaws.com.

Order Processing

Orders are normally processed within 1 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be longer during sales, product launches, peak seasons, or other periods of unusually high order volume.

If an item becomes unavailable after an order is placed, LoafyPaws will contact you using the email address or phone number associated with the order.

Shipping Rates

Standard shipping is generally $9.99 USD.

Shipping for heavier orders is generally $14.99 USD.

Express shipping may be available for selected destinations and will incur additional shipping charges. Express shipping availability and the applicable rate will be displayed at checkout.

The applicable shipping rate is determined by the total weight, destination, selected shipping method, and contents of your order. The final shipping charge will be displayed at checkout before payment.

Free shipping is currently offered on orders over $70 USD shipping to the United States and selected eligible international destinations, where available. The $70 threshold is based on the merchandise subtotal before taxes, duties, discounts, and other charges unless otherwise stated. Available destinations and any exclusions are shown at checkout.

Shipping promotions or free-shipping offers may be subject to separate terms displayed at the time of purchase.

Estimated Delivery Time

Most orders are estimated to arrive within 7 to 14 business days after shipment.

This estimated delivery period does not include order processing time.

Delivery times are estimates and are not guaranteed. Customs inspections, carrier disruptions, severe weather, public holidays, peak shopping periods, local delivery conditions, inaccurate address information, and other circumstances outside our reasonable control may cause delays.

During a pandemic or other public-health emergency, mandatory logistics controls, carrier restrictions, border measures, or related disruptions may delay order processing, dispatch, transit, or delivery.

If we become aware that an order cannot be shipped within the promised timeframe, we will contact you using the email address or phone number associated with the order and provide available options in accordance with applicable law.

International Shipping

LoafyPaws ships to the United States and selected international destinations.

Available shipping destinations will be displayed at checkout. Certain products or destinations may be unavailable because of carrier limitations, customs requirements, import restrictions, or applicable law.

Orders may be shipped internationally from a LoafyPaws fulfillment facility or logistics partner. Final delivery may be completed by a local postal service or delivery provider.

Tracking Your Order

After your order has shipped, tracking information will normally be sent to the email address or phone number associated with the order.

You can check your shipment status at any time through the Track Your Order page located in the footer of www.loafypaws.com.

To locate an order, enter your order number together with the email address or phone number used to place the order. You may also be able to track the shipment directly using its tracking number.

Tracking information may take several business days to update after the shipping confirmation is issued. International tracking may not update at every stage while the package is moving between carriers or countries.

If your tracking information has not updated for an extended period, you can contact us through the website chat or email support@loafypaws.com. Please provide your order number and the email address or phone number associated with the order.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, or other charges imposed by the destination country or region.

Any taxes or duties collected by LoafyPaws will be shown at checkout. When such charges are not collected at checkout, the recipient is responsible for paying any amounts required by the local customs authority or delivery provider, unless applicable law requires otherwise.

LoafyPaws does not control customs decisions and cannot guarantee whether a shipment will be inspected or charged additional fees.

Customs processing may delay delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, email address, and phone number at checkout.

Contact support@loafypaws.com as soon as possible if you need to correct your shipping information. We will try to accommodate the request, but an address change cannot be guaranteed after the order has entered processing or has been shipped.

LoafyPaws is not responsible for delays or unsuccessful delivery caused by incomplete, incorrect, or outdated information provided by the customer.

If an order is returned because of an incorrect address, refused delivery, failure to collect the package, or failure to pay required import charges, we will contact you after the package is returned to an approved facility.

Additional shipping charges may apply if you request reshipment. If a refund is approved, original shipping charges and reasonable return costs may be deducted to the extent permitted by applicable law.

Separate Shipments

Items from the same order may occasionally be shipped separately because of product availability, packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because LoafyPaws divides an order into separate packages.

Delayed or Lost Packages

If your package has not arrived within the estimated delivery period, review the tracking information and contact support@loafypaws.com with your order number and the email address or phone number associated with the order.

We may ask you to confirm your shipping address and cooperate with a carrier investigation. If the package is confirmed lost in transit, LoafyPaws will provide an appropriate resolution, which may include a replacement or refund.

Please report suspected loss as soon as reasonably possible. Carrier investigations and international delivery inquiries may be subject to time limits.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, check the delivery location, mailbox, building reception, household members, and nearby neighbors. You should also contact the local delivery provider.

If the package is still missing, contact support@loafypaws.com as soon as possible with your order number and the email address or phone number associated with the order.

LoafyPaws will review the available tracking and delivery information and assist with an investigation where appropriate. The available resolution will depend on the investigation result and applicable consumer law.

Damaged Packages or Incorrect Items

Inspect your order promptly after delivery.

If your order arrives damaged or contains an incorrect item, contact support@loafypaws.com as soon as possible. Include your order number, the email address or phone number associated with the order, and clear photographs or video of the product, external packaging, shipping label, and reported issue.

Keep the product and all packaging until our review is complete.

Confirmed damage, defects, or fulfillment errors will be handled in accordance with our Returns and Refunds Policy and applicable consumer law.

Contact Us

For shipping or order-related questions, you can contact LoafyPaws through the chat icon displayed on www.loafypaws.com. Please note that our live chat is not monitored 24 hours a day. If our support team is unavailable, you may leave a message, and we will respond as soon as reasonably possible.

If our support team is not immediately available, you may leave a message through the website chat or email support@loafypaws.com. Please include your order number and the email address or phone number associated with the order so we can locate your purchase.