Returns and Refunds Policy

We want you and your pet to be happy with your LoafyPaws purchase. Eligible items may be returned within 30 calendar days after delivery.

Return Eligibility

To qualify for a return, your request must be submitted within 30 calendar days after delivery. The item must be unused, unwashed, unaltered, complete, and in resalable condition. It must be free from pet hair, odors, dirt, saliva, stains, bite marks, chew marks, and other signs of use.

All original packaging, tags, accessories, and instructions must be included. Proof of purchase, or your LoafyPaws order number together with the email address or phone number associated with the order, is required.

Where applicable, an item may be carefully tried on indoors to check the fit. Items used outdoors or used by a pet beyond a brief fitting are not eligible for a change-of-mind return.

Starting a Return

Before returning an item, contact support@loafypaws.com and provide your order number, the email address or phone number used to place the order, the item you wish to return, and the reason for the return.

If the item is damaged, defective, or incorrect, please also include clear photographs or video of the item, packaging, shipping label, and reported issue.

If your return is approved, we will provide return instructions and the designated return address.

Do not send an item to the address printed on the original shipping package. That address may belong to a logistics provider and may not be able to process returns. Returns sent without prior authorization may not be accepted.

Our designated return facility may be located outside your country or region.

Change-of-Mind Returns

For returns caused by a change of mind, incorrect size selection, personal preference, or accidental purchase, the customer is responsible for all return shipping costs.

LoafyPaws does not currently provide prepaid return labels. Original shipping charges, customs duties, import taxes, brokerage charges, and other third-party fees are non-refundable unless required by applicable law.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. LoafyPaws is not responsible for return packages that are lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact support@loafypaws.com as soon as possible if an item is damaged, defective, or different from what you ordered.

Please keep the item and all original packaging until we complete our review. After the issue is confirmed, LoafyPaws will provide an appropriate remedy, which may include a replacement, full or partial refund, or another suitable resolution.

If an item must be returned because of our error or a confirmed defect, LoafyPaws will cover the reasonable return shipping cost or provide alternative return instructions.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Non-Returnable Items

Unless required by applicable law, we cannot accept change-of-mind returns for items that have been used, washed, damaged, altered, contaminated, or returned incomplete.

We also cannot accept change-of-mind returns for items showing pet hair, odors, saliva, stains, bite marks, chew marks, or other signs of use.

Personalized or custom-made products, gift cards, opened food or treats, consumable products, opened sealed hygiene-sensitive products, and products clearly marked Final Sale before purchase are not eligible for change-of-mind returns.

These exclusions do not apply when an item is defective, damaged on arrival, incorrectly supplied, or otherwise protected by mandatory consumer law.

Exchanges

LoafyPaws does not currently offer direct exchanges for international orders. If you need a different size, color, or product, please return the eligible item for a refund and place a new order.

Order Cancellations

Contact support@loafypaws.com as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but cancellation or modification cannot be guaranteed after an order has entered processing or has been shipped. Once shipped, the order must follow the return process described in this policy.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 5 to 10 business days after inspection. Your bank, card issuer, or PayPal may require additional time to post the refund to your account.

Unless the return results from our error or applicable law requires otherwise, original shipping charges and return shipping costs will not be refunded.

If more than 15 business days have passed since LoafyPaws confirmed your refund, please contact support@loafypaws.com.

European Union Right of Withdrawal

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you may notify LoafyPaws that you wish to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.

You must return the goods within 14 days after notifying us. Unless the item is defective, incorrect, or applicable law provides otherwise, you are responsible for the direct cost of returning the goods.

For an eligible withdrawal covering the entire order, we will refund the eligible purchase price and the cost of the least expensive standard delivery option offered at checkout. We may withhold the refund until we receive the goods or you provide evidence that the goods have been returned.

You may be responsible for any reduction in value caused by handling the item beyond what is reasonably necessary to inspect its nature, characteristics, and operation.

Our voluntary 30-day return policy does not replace or reduce any mandatory consumer rights or legal guarantees available in your country.

Contact Us

For questions about returns or refunds, contact LoafyPaws at support@loafypaws.com.

Website: www.loafypaws.com