Frequently Asked Questions

Once your order has been successfully placed, you’ll receive an order confirmation email at the address provided during checkout. If you don’t see it, please check your spam or junk folder before contacting us.

Discount availability depends on the promotion. Some offers may be combined, while others cannot. Any restrictions will be shown during checkout.

Prices on our U.S. store are displayed in USD unless otherwise stated.

LoafyPaws currently ships to selected international destinations, with the United States as our primary market. Available shipping options will be shown at checkout based on your delivery address.

Shipping costs are calculated based on the items in your order and destination. Standard U.S. shipping is typically $9.99, while some heavier items may have a higher shipping rate. Your final shipping cost will always be shown before payment.

Most standard orders arrive within approximately 7–14 business days after dispatch. Delivery times are estimates and may vary slightly depending on destination, customs, local carriers, weather, and other circumstances outside our control.

Once your order ships, we’ll send you tracking information by email. You can also into the Tracking Your Order page on our website to check the latest delivery updates.

Tracking can occasionally take a few days to update after your parcel has been handed to the carrier. If there has been no movement for an extended period, contact us at support@loafypaws.com and we’ll take a look.

In some cases, items from the same order may ship separately. If this happens, you may receive more than one tracking number and packages may arrive at different times.

Eligible items may be returned within 30 days in accordance with our Return Policy. Items must meet the return conditions listed on our website.

For returns that are not related to a product defect, damage, or fulfillment error, return shipping costs may be the customer’s responsibility. Please contact us before sending anything back.

Please contact support@loafypaws.com with your order number and clear photos of the item and packaging. Our team will review the issue and help determine the best solution.

Once a refund has been approved and processed, it will be returned to your original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

Please contact us before returning an item. Returns sent without prior approval may not be eligible for processing.

For products with multiple sizes, please check the size guide and measurements on the individual product page before ordering. If your pet falls between sizes, review the product-specific recommendations or contact us for help.

We do our best to represent colors accurately, but slight differences may occur depending on lighting, photography, materials, and screen settings.

Care instructions vary by product. Please refer to the product page or care information included with your item whenever available.

Every pet plays, chews, eats, and uses products differently. Always choose products appropriate for your pet’s size and behavior, supervise play when necessary, and discontinue use if a product becomes damaged.

We begin preparing orders as quickly as possible. If you need to change or cancel an order, contact us at support@loafypaws.com as soon as possible. We’ll do our best to help, but changes cannot be guaranteed once fulfillment has started.

Contact us as soon as possible if your shipping address is incorrect. We may be able to update it before fulfillment begins, but address changes cannot be guaranteed once an order has shipped.

Send us your order details at support@loafypaws.com and we’ll help update your contact information where possible.

You can chat with us on WhatsApp for quick questions or email us at support@loafypaws.com. For detailed order or product concerns, email is usually the best way to reach our care team.

We currently provide customer support through messaging and email rather than phone calls. Send us a message on WhatsApp or email support@loafypaws.com and our team will be happy to help.

We aim to respond as soon as possible. Response times may vary during weekends, holidays, launches, or periods of higher message volume.